DROP OFF SERVICE
Please complete your details below if you would like to use our drop off service.
For next day service, your items will be ready within 24 hours for pickup.
For same day service, please call ahead to confirm availability.
Once you submit your information below, you will see a message pop up on how to drop off your items if we are not in the office. Otherwise, please stop by the office and we can take your items directly.
Suitability & Laundering
By using our services, you confirm that all items provided are suitable for machine washing in water on a standard cycle and drying in a tumble dryer using heat. We are not responsible for damage to items that are not appropriate for this standard laundering process.
Damaged Laundry
We take great care when handling your laundry; however, some limitations apply.
We do not check pockets prior to washing. Therefore, we are not responsible for damage caused by items left in pockets (e.g., lipstick, gum, pens, etc.).
All laundering processes—even gentle cycles—result in normal wear and tear over time. We are not responsible for issues such as fading, shrinkage, stretching, fabric fatigue, holes, abrasions, or loss of buttons.
We reserve the right to decline any item that we believe may damage our equipment or other laundry.
While we handle your items with care, we do not individually inspect each garment. Items labeled “dry clean only” or otherwise unsuitable for standard washing and drying should not be included. All items are washed together unless separate loads are requested for an additional fee. We are not responsible for colour bleeding or damage resulting from mixed loads.
Lost Laundry
We do not itemize or inventory individual garments. As such, we are not responsible for missing items, as we cannot verify specific pieces received. All orders are tagged and kept together to help ensure items remain grouped throughout the process.
If you believe an item is missing, please notify us within 24 hours of pickup. Prompt notification increases the likelihood of locating misplaced items.
Minimum Weight, Minimum Fee
Orders under 10 pounds will be charged at the minimum weight of 10 pounds.
Stain Removal
We do not offer specialized stain removal services. Upon request, we can apply stain remover to specific items if noted at drop-off. While many stains may come out during standard washing, removal is not guaranteed.
Privacy Policy
We collect personal information such as your name, phone number, and email address to communicate with you regarding your order.
We do not sell or share your personal information with outside parties, except with trusted service providers who assist in operating our business and agree to keep your information confidential, or where required by law.
Non-identifiable information may be used for marketing or business purposes.
Payments
Payment is required at the time of drop-off. If staff are not available, an invoice will be sent via text or email and must be paid prior to pickup.
Late payments may be subject to interest charges as outlined on invoices.
We accept cash, debit, and credit card payments.
Pricing
All prices are listed in Canadian dollars (CAD).