DROP OFF SERVICE
Please complete your details below if you would like to do our drop off service.
For next day service, your items will be ready within 24 hours for pickup.
For same day service, please call ahead to confirm availability.
Once you submit your information below, you will see a message pop up on how to drop off your items if we are not in the office. Otherwise, please stop by the office and we can take your items directly.
Suitability & Laundering
By using our services, you agree that your articles are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We are not responsible for any damage to clothing that is not suitable for this standard laundering process.
Damaged Laundry
We will do everything we can to avoid damaging your laundry. Unfortunately, there are limitations to what we can do. For example, we will not check your pockets to see if you have left anything in them. Therefore, we are not responsible if something is left in your laundry (ie. lipstick, gume, pen) and causes damage.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing, As a result, we are not responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think that piece would be an issue for our washing machines or dryers.
While we are careful with your items, we do not individually examine every garment prior to placing it in the laundry. Therefore, if something is ‘dry clean only’ or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give us. We wash all items together as our standard procedure and do not separate colours and whites unless you would like to pay for separate loads. We are not responsible for bleeding of colours, shrinking or stretching.
Lost Laundry
We do not inventory each item of laundry we are given so are not responsible for any lost laundry. We have no efficient way of verifying that we received any particular piece of laundry in the first place. Please note that we carefully track your laundry by tagging all bundles with your name so that all items stay together at all times.
If you do believe your are missing something from your pickup, please notify us within 24 hours of receiving your clean clothes as we are much more likely to find any misplaced laundry if reported early.
Minimum Weight, Minimum Fee
You can send us any amount of laundry you choose, but any loads weighing less than 10 pounds will be rounded up to our minimum weight of 10 pounds.
Stain Removal
We do not offer stain removal services; however, we can apply stain remover and can spray that on an item if added to the notes section in the inquiry form. Many common stains do come out during our normal washing; however this is not guaranteed.
Privacy Policy
We collect information from you when you register your items with us. Information such as your name, email address, and phone number will be on file so that we can contact you when your items are ready for pickup. We do not sell, trade or otherwise transfer to outside parties. This does not include trusted third parties who assist us in operating our website or other software we use for our procedures, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. we may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Payments
Payment for wash and fold services is requested at drop off. If we are not in the office at the time of drop-off, we will send an invoice by text or email for payment prior to pickup. If we invoice you, you agree to pay interest on unpaid balances at rates and amounts set forth from time to time in invoices and statements, together with attorney fees as set forth above.
We accept payments made by cash, credit or debit card.
Pricing
All prices listed are in Canadian dollars.